Visa Note
While this position offers a certificate of sponsorship to the UK, all applicants must verify their visa eligibility directly with the employer. The certificate of sponsorship does not guarantee visa approval, and candidates should confirm their right to work in the UK before applying. For international applicants, additional documentation may be required.
Job Overview
Wilmslow Health Centre is seeking a highly motivated and forward-thinking Receptionist to join their innovative, training-focused practice. The successful candidate will be responsible for providing reception and administrative support to a multidisciplinary team serving 16,500 patients in the leafy suburb of Wilmslow, Cheshire. This is a full-time, permanent position working 37.5 hours per week.
Company Information
Wilmslow Health Centre is a well-established medical practice with a strong commitment to staff development and high-quality patient care. The practice is fully computerised with a paper-light system, ensuring efficient and modern workflows. They have developed an innovative, acclaimed triage system in-house and consistently achieve high Quality and Outcomes Framework (QOF) results year after year.
Location Details
The practice is located in Wilmslow, Cheshire, in the desirable East Cheshire South Manchester area. This location benefits from excellent schools, great local shopping facilities, and strong transport links. The modern, purpose-built premises provide a professional working environment for staff and patients alike.
Salary and Benefits
The position offers a competitive salary of £12.21 per hour. Additional benefits include opportunities for Saturday work with overtime rates, free tea, coffee, and biscuits, and participation in the annual Christmas party. The practice values its staff and provides a supportive working environment.
Working Pattern
This is a full-time, permanent position requiring 37.5 hours of work per week. The successful candidate will need to demonstrate flexibility in working hours, including some work outside of core office hours when necessary. The practice operates a rota system that may require weekend and evening work.
Key Job Responsibilities
The Receptionist will play a vital role in ensuring the smooth running of the practice and delivering a high standard of service to patients, clinicians, and the wider healthcare team. Key responsibilities include providing reception and administrative support, greeting and directing patients, managing appointments, and maintaining confidentiality at all times.
Appointment Management
The successful candidate will be responsible for maintaining and monitoring the practice appointment system, ensuring availability is optimized and patient flow is managed efficiently. This includes processing personal, telephone and electronic requests for appointments in a timely and courteous manner, answering incoming phone calls, and transferring callers appropriately.
Records Management
Clinically coding data onto the Medicus system with accuracy and adherence to practice guidelines is a key responsibility. The role involves entering data for new and temporary patient registrations, updating relevant information as needed, and inputting clinical and administrative information into patient healthcare records precisely and promptly.
Reception Environment
Maintaining a clean, tidy and efficient working area at all times is essential to ensure a professional environment for patients and colleagues. The reception area and notice boards must be monitored and maintained to ensure information is current, tidy and compliant with practice guidance.
Communication and Correspondence
The Receptionist will act as a central point of contact for patients, ensuring timely distribution of information, messages, and enquiries to the clinical team. This includes liaising with members of the multidisciplinary team and external organisations such as secondary care and community service providers.
Teamwork and Support
Participating in the production and maintenance of the receptionist rota, including lunch, break and out-of-hours cover, is an important aspect of the role. The successful candidate will support the development of reception staff by offering guidance, mentoring and day-to-day direction as needed.
Person Specification
The ideal candidate will be educated to GCSE level or equivalent and have experience of working with the general public. Excellent communication skills (written and oral) are essential, along with strong IT skills and a clear, polite telephone manner.
Essential Qualifications
Applicants must be educated to GCSE level or equivalent and have experience of working with the general public. Strong IT skills, excellent communication skills (written and oral), a clear and polite telephone manner, and competence in the use of Office and Outlook are required. Effective time management, ability to work as a team member and autonomously, good interpersonal skills, and problem-solving abilities are also essential.
Desirable Qualifications
While not essential, GCSE Mathematics and English (C or above), AMSPAR Receptionist Qualification, NVQ Level 2 in Health and Social Care, experience of administrative duties, experience of working in a healthcare setting, and EMIS user skills would be advantageous for candidates applying for this position.
About the Employer
Wilmslow Health Centre is a training practice with a strong commitment to staff development. The practice operates under a GMS contract with additional local enhancements and has consistently high QOF achievements year after year. They receive excellent independent patient reviews that reflect their high-quality care standards.
The Team
The practice boasts a brilliant and friendly multidisciplinary team including three partners, seven salaried GPs, one nurse practitioner, four practice nurses, two healthcare assistants, a PCN pharmacist, first contact physiotherapist, social prescribers, care coordinators, and a mental health prescribing nurse. An attached pharmacy is located on site for convenience and collaborative care.
Specialist Services
The practice offers an exceptional range of specialist clinics including echocardiography, diagnostic ultrasound, ENT, palpitations clinic, urology, and rheumatology, among others. These additional on-site services provide comprehensive care to patients and enhance the working experience for staff.
Location Benefits
Situated in the desirable East Cheshire South Manchester area, Wilmslow offers excellent schools, great local shopping facilities, and strong transport links. The location provides an excellent quality of life for staff members, with easy access to Manchester and other major cities in the North West.
How to Apply
Apply via NHS Jobs website. For international applicants requiring a certificate of sponsorship, please ensure you have all necessary documentation ready, including proof of qualifications, right to work verification, and any required criminal record certificates from countries where you have resided for 12 months or more in the past 10 years.
Application Checklist for International Applicants
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- Verify your eligibility for UK skilled worker sponsorship
- Gather required documentation including qualifications and certificates
- Obtain criminal record certificates from all relevant countries
- Prepare a comprehensive CV and cover letter
- Complete the NHS Jobs application form thoroughly
- Contact the employer with any specific sponsorship questions
Contact Information
For questions about the job, contact Jessica Travis (Finance / Business Manager) at jessica.travis@nhs.net or call 01625548555. All enquiries regarding the application process or visa sponsorship should be directed to this contact.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975, and it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions. This is a standard requirement for healthcare positions in the UK.
Additional Information
The practice is committed to equal opportunities and welcomes applications from all suitably qualified candidates regardless of race, gender, age, religion, sexual orientation, or disability. Reasonable adjustments will be made for candidates with disabilities throughout the recruitment process.
Application Deadline
The closing date for applications is 15 January 2026. Early applications are encouraged as the practice may interview candidates before the closing date. All applications must be submitted through the NHS Jobs website to be considered for this position.
Privacy Notice
Wilmslow Health Centre’s privacy notice can be accessed at https://wilmslowhealthcentre.com/wp-content/uploads/2021/03/Wilmslow_Health_Centre_job-Applicant-Privacy-Notice.pdf. This document outlines how your personal data will be handled during the recruitment process and your rights as a data subject.