Visa Information
Important note regarding sponsorship: University Hospitals of North Midlands is currently unable to provide sponsorship for this Clinical Support Worker role. This decision is in accordance with UKVI guidelines and legislation, as these roles do not meet the skill nor salary threshold for sponsorship. If you hold a graduate visa, you are welcome to apply for this role; however, it is important to note that UHNM will be unable to offer sponsorship at the end of your graduate visa. You must also have at least six months remaining on your graduate visa at the start of your employment for training and operational reasons. Please verify your visa eligibility directly with the employer before applying.
Job Details
Company: University Hospital of North Midlands NHS Trust
Location: Ward 230 Royal Stoke University Hospital, Hilton Road, Stoke On Trent, ST4 6QG
Salary: £24,465 per annum, pro rata
Schedule: Full-time, Part-time
Employment Type: Permanent
Language: English
Education: Essential
Experience: Essential
Application Deadline: 01 January 2026
Reference Number: 205-7665178
About the Role
Ward 230 is a 36-bedded unit specialising in gastroenterology and Hepatology at the Royal Stoke University Hospital. The Clinical Support Worker position at Band 2 level offers a flexible opportunity to provide valuable support across a wide range of services and functions. Key to this flexibility is the requirement to work variable hours on a week-by-week basis within agreed limits, making this an ideal role for those seeking adaptable working arrangements while contributing to essential healthcare services.
Main Responsibilities
As a Clinical Support Worker, you will play a crucial role in the healthcare team by providing direct patient care and support. Your responsibilities will include participating in the annual appraisal process, with your first appraisal taking place within the first six months of appointment. You’ll communicate effectively with patients, visitors, and staff, maintaining a professional and respectful demeanor at all times.
Patient Care and Communication
You will be responsible for communicating any changes or information relating to patients to the Registered Nurse promptly. This includes receiving patients, visitors, and staff in a calm, friendly, and efficient manner. You’ll exchange information with patients using reassurance, tact, and empathy, while overcoming barriers to understanding for patients with physical or mental disabilities. Your role requires excellent communication skills and the ability to provide compassionate care.
Professional Development
The post holder is expected to undertake training packages relevant to the healthcare setting and participate in ongoing training as determined by the Trust and line manager. For all new Clinical Support Workers, completing the Care Certificate within 12 weeks of issue is mandatory. Additionally, all Clinical Support Workers must complete both Corporate and Care Coach Induction within their first week of employment, ensuring you have the necessary knowledge and skills to excel in your role.
Skills and Competencies
You will work towards completing a vocational qualification in care as agreed in your Personal Development Review (PDR). The role requires holding basic keyboard skills and demonstrating dexterity to undertake nursing care procedures as appropriate. You’ll have a duty to respond and report patients’ conditions in a timely manner, making judgements involving facts and communicating effectively with the healthcare team.
About the Employer
University Hospitals of North Midlands NHS Trust is one of the largest and most modern healthcare providers in the country. Based across two sites—Royal Stoke in Stoke-on-Trent and County Hospital in Stafford—we proudly serve around three million people and are highly regarded for our facilities, teaching, and research capabilities. As the specialist centre for major trauma for the North Midlands and North Wales, we offer a dynamic and challenging work environment for healthcare professionals.
Our Commitment to Staff
All employees at UHNM make a valuable contribution regardless of their role. We are proud of our wide range of development packages aimed at ensuring everyone has the opportunity to fulfil their true potential. The Trust creates and encourages a culture of inclusion, providing equal opportunities for career development that are fair and transparent. We are committed to being a diverse and inclusive employer, fostering a culture in which all staff feel valued and respected.
Person Specification
Essential Criteria
Evidence of good numeracy and literacy: You must demonstrate strong skills in both numeracy and literacy to effectively perform the duties of this role, including accurate record-keeping and clear communication.
Minimum 6 months care experience: Previous experience providing care in a healthcare or similar setting is essential for this position.
Willingness to undertake training: You must be willing to complete all necessary training relevant to the role, including mandatory certificates and qualifications.
Desirable Criteria
Care Certificate: While this is mandatory to undertake in the first 12 weeks of employment, having prior knowledge or completion of the Care Certificate would be advantageous.
Flexible working availability: The ability to cover a variety of shifts over 7 days a week, including weekends and bank holidays, is desirable given the flexible nature of this role.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975. As such, it will be necessary for a submission to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions. This is a standard requirement for all healthcare positions to ensure patient safety and the integrity of our services.
International Applicants
Applications from job seekers who require current Skilled Worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. However, as mentioned previously, this specific role does not meet the sponsorship requirements due to skill and salary thresholds. If you are an international applicant, we encourage you to verify your visa status and eligibility directly with our recruitment team before submitting your application.
Criminal Records for Overseas Applicants
From 6 April 2017, skilled worker applicants applying for entry clearance into the UK must present criminal record certificates from each country they have resided in continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Please ensure you have the necessary documentation ready as part of your application process.
How to Apply
To apply for this Clinical Support Worker position, please visit the NHS Jobs website and follow the application process. The application instructions state: Apply via NHS Jobs website. Ensure you complete all sections of the application form thoroughly and provide all required documentation to support your application. For international applicants specifically, include details of your current visa status and any relevant work permits or eligibility to work in the UK.
Application Checklist
Before submitting your application, please ensure you have:
- Completed the full application form on the NHS Jobs website
- Provided evidence of your care experience
- Included details of your education and qualifications
- Explained your visa status and work eligibility (for international applicants)
- Attached your CV and any other supporting documents
- Checked that you meet all essential criteria before applying
Contact Information
For questions about the job, please contact:
Name: Ellouise Cook
Title: Senior Sister/ Ward Manager
Email: ellouise.cook@uhnm.nhs.uk
Phone: 01782675354
Please note that inquiries regarding visa sponsorship should be directed to the contact person above, who can provide specific guidance based on your individual circumstances.
Further Information
For additional information about University Hospitals of North Midlands NHS Trust, please visit our website at https://www.uhnm.nhs.uk. Here you can find more details about our Trust, our values, our services, and our commitment to staff development and patient care. We are proud to be recognised as a Disability Confident Employer and hold the Defence Employer Recognition Scheme Gold award, demonstrating our commitment to supporting all employees, including those with disabilities and those with military backgrounds.
Privacy Notice
University Hospital of North Midlands NHS Trust is committed to protecting your privacy. For detailed information on how we handle your personal data, please refer to our privacy notice available at https://www.uhnm.nhs.uk/privacy-notice/. This document explains how your information will be used, stored, and protected throughout the recruitment process and beyond.
Equal Opportunities
As an equal opportunities employer, we welcome applications from all suitably qualified persons regardless of their race, sex, disability, religion/belief, sexual orientation, or age. We are committed to creating a diverse workforce that reflects the communities we serve and encourage applications from underrepresented groups. All appointments are made on merit based on the candidate’s ability to perform the role.