About Blackcomb Lodge
Blackcomb Lodge is a premier hospitality establishment located in the breathtaking region of Whistler, British Columbia. We pride ourselves on providing exceptional service and memorable experiences for our guests from around the world. As we continue to grow and expand, we are seeking a dedicated and experienced Hotel Assistant Manager to join our leadership team and contribute to our ongoing success.
Job Details
Blackcomb Lodge is offering a permanent, full-time position for a Hotel Assistant Manager. This is an exciting opportunity for hospitality professionals who are passionate about delivering outstanding guest experiences while effectively managing daily hotel operations. The position comes with competitive compensation and the chance to work in one of Canada’s most sought-after destinations.
Salary and Compensation
We offer a competitive hourly wage of $36.60 per hour for this Hotel Assistant Manager position. This compensation reflects the significant responsibilities and leadership requirements of the role. The position offers between 32 to 40 hours of work per week, providing a stable and predictable schedule while meeting the operational needs of our lodge.
Schedule and Hours
The Hotel Assistant Manager position requires flexibility in scheduling, with shifts available during early morning, morning, day, evening, night, and weekend hours. This rotational schedule ensures comprehensive coverage of all hotel operations. While the exact schedule will be determined based on business needs, we strive to provide a balanced and fair distribution of shifts to maintain work-life balance for our team members.
Employment Type
This is a permanent, full-time employment position. We are looking for someone who is committed to a long-term career with Blackcomb Lodge and who shares our dedication to excellence in hospitality. The permanent nature of this position provides stability and opportunities for career advancement within our organization.
Visa Information
Blackcomb Lodge welcomes applications from qualified candidates worldwide. We are committed to building a diverse workforce and encourage applications from individuals who are relocating to Canada, including those with or without valid Canadian work permits. However, all applicants must confirm their visa and work permit eligibility directly with our HR department before proceeding with the application process.
Position Overview
The Hotel Assistant Manager plays a crucial role in ensuring the smooth operation of Blackcomb Lodge. This position reports directly to the General Manager and is responsible for overseeing daily operations, supervising staff, maintaining high standards of guest service, and implementing business strategies that contribute to the lodge’s success. The ideal candidate will have a strong background in hospitality management and possess the skills to lead by example in a fast-paced environment.
Key Responsibilities
The Hotel Assistant Manager at Blackcomb Lodge will be responsible for a wide range of operational and managerial duties. These include developing and implementing policies and procedures for daily operations, supervising staff members, conducting performance reviews, and establishing work schedules. The successful candidate will also negotiate with suppliers for materials and supplies, prepare budgets, monitor revenues and expenses, and implement marketing strategies to enhance guest experiences and drive business growth.
Qualifications and Skills Required
Applicants for the Hotel Assistant Manager position should possess a combination of technical expertise, management capabilities, and exceptional customer service skills. While formal education requirements are not specified, we are looking for candidates with proven experience in hotel management or similar leadership roles. The ability to work effectively under pressure, solve problems creatively, and maintain a positive attitude in a dynamic environment is essential.
Technical Skills
Candidates must be proficient in various software applications including MS Word, MS Excel, MS Office, MS Outlook, and MS Windows. Experience with Central Reservation Systems (CRS) is particularly important for managing room bookings, inventory, and guest information. Technical proficiency is crucial for efficiently handling administrative tasks, generating reports, and maintaining accurate records of hotel operations.
Management Skills
The Hotel Assistant Manager should demonstrate strong leadership capabilities with experience supervising teams of 11-15 people. This includes conducting performance reviews, implementing training programs, and fostering a positive work environment. The position requires the ability to develop and implement business plans, arrange for and oversee maintenance activities, and enforce policies and procedures to ensure consistent standards of service and operations.
Customer Service Skills
Exceptional customer service skills are paramount for the Hotel Assistant Manager role. This includes performing front desk duties, addressing customer complaints or concerns promptly and professionally, and assisting clients and guests with special needs. The ability to negotiate with clients for the use of facilities, manage events, and maintain positive guest relationships is essential for ensuring high levels of guest satisfaction and repeat business.
Career Development
Blackcomb Lodge is committed to the professional growth and development of our team members. The Hotel Assistant Manager position offers excellent opportunities for career advancement within our organization. We provide ongoing training, mentorship programs, and support for further education in hospitality management. Our goal is to cultivate future leaders who can contribute to the long-term success of our lodge.
Team Environment
Working at Blackcomb Lodge means joining a diverse and inclusive team of hospitality professionals who are passionate about delivering exceptional guest experiences. We foster a collaborative work environment where team members are encouraged to share ideas, support one another, and continuously improve our service standards. Our team comes from various backgrounds, creating a rich tapestry of perspectives and experiences that enhance our guest offerings.
Work Location
Blackcomb Lodge is located in the beautiful mountain resort town of Whistler, British Columbia (postal code V8E 0Z7). This world-renowned destination offers an unparalleled quality of life, with access to world-class skiing, hiking, and outdoor activities year-round. The location provides an exceptional work-life balance with stunning natural surroundings and a vibrant community of hospitality professionals, outdoor enthusiasts, and international visitors.
How to Apply
Blackcomb Lodge is currently accepting applications for the Hotel Assistant Manager position. We are looking for motivated individuals who are ready to contribute to our team and make a positive impact on our guests’ experiences. If you meet the qualifications and are excited about the opportunity to work in one of Canada’s premier destinations, we encourage you to apply through the process outlined below.
Application Instructions
To apply for the Hotel Assistant Manager position at Blackcomb Lodge, please submit your resume and a cover letter highlighting your relevant experience and qualifications for this role. Include any references from previous employers who can speak to your management experience and customer service skills. Applications should be submitted through our online application system or via email to our Human Resources department. Please specify “Hotel Assistant Manager Application” in the subject line of your email.
Eligibility
Blackcomb Lodge accepts applications from Canadian citizens, permanent or temporary residents of Canada, as well as other candidates with or without a valid Canadian work permit. However, all applicants must confirm their visa and work permit eligibility directly with our employer before proceeding with the application process. We are committed to ensuring that all candidates understand the requirements for working in Canada before extending any employment offers.
Contact Information
For more information about the Hotel Assistant Manager position at Blackcomb Lodge, please contact our Human Resources Department at careers@blackcomblodge.ca or call (604) 555-0123. Our office hours are Monday to Friday, 9:00 AM to 5:00 PM Pacific Time. We welcome inquiries from qualified candidates and are happy to provide additional information about our organization, the position, and the beautiful community of Whistler, British Columbia.