About Marble Slab Creamery
Marble Slab Creamery is a beloved ice cream and dessert franchise known for its premium, handcrafted ice cream and creative toppings. We’re excited to offer a Food Services Manager position at our Kelowna location, where you’ll have the opportunity to lead a passionate team while serving delicious treats to our loyal customers. As a manager with us, you’ll play a crucial role in maintaining the high standards that Marble Slab is known for while creating memorable experiences for everyone who walks through our doors.
Position Overview
We are seeking a dedicated and experienced Food Services Manager to oversee daily operations at our Kelowna location. This full-time, permanent position offers competitive compensation ranging from $27.69 to $40.00 per hour, depending on experience and qualifications. The successful candidate will be responsible for ensuring smooth operations, exceptional customer service, and team leadership in a fast-paced, fun environment.
Location Benefits
Kelowna, British Columbia is a beautiful city in the Okanagan Valley, known for its stunning lake views, vineyards, and outdoor recreational opportunities. As one of Canada’s most desirable destinations for newcomers, Kelowna offers a high quality of life, affordable housing compared to major Canadian cities, and a growing job market. The city’s diverse community and welcoming atmosphere make it an excellent choice for immigrants and those relocating to Canada.
Complete Job Description
As Food Services Manager at Marble Slab Creamery, you’ll be responsible for all aspects of daily operations, ensuring our customers receive exceptional service and our team performs at its best. Your role will encompass operational management, team leadership, customer service excellence, and business development opportunities. This is a hands-on position that requires strong leadership skills, attention to detail, and a passion for the food service industry.
Key Responsibilities
Your daily responsibilities will include evaluating daily operations to identify areas for improvement, planning and organizing daily activities to ensure efficient workflow, and maintaining accurate inventory records to prevent shortages or waste. You’ll be responsible for providing exceptional customer service, addressing customer inquiries and concerns promptly, and ensuring all team members are trained to deliver the same high standard of service.
Leadership and Team Management
You will manage staff by assigning duties based on individual strengths and availability, providing guidance and support to team members, and fostering a positive work environment. Recruiting, hiring, and supervising staff and volunteers will be a key part of your role, as you build a team that shares our commitment to quality and customer satisfaction. You’ll also be responsible for training new hires and conducting regular performance evaluations.
Operational Excellence
Directing and controlling daily operations is essential to maintaining our high standards. This includes ensuring proper food handling procedures are followed, maintaining cleanliness and sanitation standards, and implementing health and safety protocols. You’ll monitor operational efficiency, identify bottlenecks, and implement solutions to improve productivity and customer experience.
Marketing and Business Development
You will develop and implement marketing strategies to attract and retain customers, analyze market research and trends to understand consumer preferences, and determine which merchandise and services to offer. Studying competitors’ operations will help you identify opportunities for differentiation and growth. Planning budgets and monitoring revenues and expenses will be crucial to maintaining profitability.
Work Environment
Our Kelowna location at 3477 Lakeshore Rd. is a busy, customer-focused environment where teamwork and positive attitudes are valued. You’ll work 35 hours per week with a schedule that may include evenings, weekends, and holidays to meet customer demand. The position is on-site, requiring your physical presence during all scheduled shifts. Our team culture emphasizes respect, collaboration, and a shared passion for creating delightful customer experiences.
Compensation and Benefits
We offer a competitive hourly wage ranging from $27.69 to $40.00, with room for negotiation based on your experience and qualifications. While specific benefits packages are not detailed, our company is committed to providing fair compensation and supporting employee growth. As part of our team, you’ll have opportunities for professional development and advancement within the organization.
Qualifications and Requirements
While specific educational requirements are not listed, successful candidates typically possess relevant experience in food service management or a related field. Strong leadership skills, excellent communication abilities, and a customer-focused mindset are essential. You should have experience with inventory management, staff supervision, and basic business planning. Knowledge of food safety regulations is also important for this role.
Visa and Work Permit Information
Marble Slab Creamery welcomes applications from all qualified candidates, including those requiring work permits or visas to work in Canada. The employer accepts applications from Canadian citizens, permanent residents, temporary residents, and other candidates with or without valid Canadian work permits. However, applicants must confirm their visa and work permit eligibility directly with the employer before being considered for employment.
Newcomer Support in Kelowna
Kelowna has a well-established network of services to support newcomers to Canada. The city offers settlement services, language training programs, and employment assistance specifically designed to help immigrants integrate successfully into the community and workforce. As an employer, we are committed to supporting our international employees and helping them navigate the settlement process.
Immigrant-Friendly Community
The Kelowna area is known for its welcoming attitude toward immigrants and diverse cultural communities. The city celebrates multiculturalism through various events and festivals throughout the year. Newcomers often find it easier to establish social connections and community networks in Kelowna compared to larger Canadian cities, making it an ideal location for those starting a new life in Canada.
Application Process
To apply for this position, please follow the application instructions provided by Marble Slab Creamery. You may be required to submit a resume, cover letter, and possibly references. The hiring process may include an interview to assess your qualifications, experience, and fit with our team culture. We encourage all interested candidates to apply promptly, as this position starts as soon as possible.
Required Application Documents
When applying, please ensure you have the following documents ready: a comprehensive resume detailing your relevant experience in food service management, a cover letter explaining your interest in this position and why you believe you’re a good fit, and contact information for professional references who can speak to your management abilities and work ethic.
Interview Process
The interview process may consist of multiple stages, including an initial screening, a face-to-face or virtual interview with the hiring manager, and possibly a practical assessment of your management skills. We recommend researching Marble Slab Creamery’s brand values and business model to better align your responses with our company culture and expectations.
Equal Opportunity Employer
Marble Slab Creamery is an equal opportunity employer committed to diversity and inclusion in the workplace. We welcome applications from all qualified individuals regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status. We believe that diverse teams bring different perspectives and ideas that enrich our workplace and better serve our diverse customer base.
Why Work With Us?
Joining Marble Slab Creamery means becoming part of a recognized brand with a loyal customer following. You’ll gain valuable management experience in a fun, dynamic environment while contributing to a company that brings joy to people through delicious treats. Our commitment to employee development and positive work culture makes us an excellent employer for those looking to grow their career in the food service industry.
Contact Information
For inquiries about this position, please contact Marble Slab Creamery directly at our Kelowna location: Unit 112, 3477 Lakeshore Rd., Kelowna, BC V1W 0A7. You may also reach out through our official company channels if available. Please note that only shortlisted candidates will be contacted for interviews, so we appreciate your patience throughout the hiring process.
Application Deadline
This position is available immediately with one vacancy. We encourage interested candidates to apply as soon as possible to be considered for this opportunity. The application will remain open until the position is filled, but early application is recommended to ensure your application receives full consideration.
Source Reference
This job posting is sourced from Job Bank #3457775. For additional information or verification of this position, you may reference this job bank number when contacting the employer. The posting accurately reflects the current job opening at Marble Slab Creamery in Kelowna, BC.